Dialogue initiated by Bike Calgary with the City of Calgary in December 2011 has resulted in significant changes to the City’s 3-1-1 Online System. Users of Calgary's bikeways and pathways now have a range of explicit options in the online system for reporting issues and requests to the City, requesting information from the city, and for the City to track and categorize them.
The new cycling-related options as of September 2012 include two new options, one for reporting pathway issues (with a map picker), and one for other cycling-related inquiries, including requesting a bike rack, curb ramp, or new bike route.
We hope that these upgrades result in more feedback provided to the city, and this in turn in a more functional, efficient and connected bike network. So submit your service requests often!
A new option, "Pathway/Bikeway Concern", allows pathway users to submit pathway issues to the Parks Department, including:
- Closures / Detours
- Cracks / Potholes / Tree Roots
- Debris / Gravel on pathway
- Erosion of pathway
- Overgrown Trees / Bushes / Vegetation
- Pathway signs
- Posts / Gates / Bollards
- Request for New / Missing Pathway
- Snow / Ice Removal
- Water Pooling on pathway
This is especially welcome, as being able to use the online system now means locations can easily be reported with a map picker. Note, however, that contrary to what the label may suggestion, this option only concerns off-street pathways, not on-street bikeways.
Road Maintenance Concerns
The "Roadway Maintenance Concern" option to report potholes, cracks, and sinkholes on city streets now includes "bicycle lane" as the type of road.
Other Cycling Inquiries
A new option "Cycling Information Inquiries", with the following additional items:
- Bike Curb Ramp - Request for new
- Bike Detour (ON STREET) Query
- Bike Parking Query
- Bike Rack - Repair/Remove/Replace
- Bike Rack Installation Request
- Bike Route - ON STREET - EXISTING route only Query
- Bike Route- ON STREET - Request for new
- Bike Safety & Education Query
- Bikes & Transit
- Centre City Bike Routes
- Cycling Information Session Query
- Cycling Surveys Query
- Other municipality/organization Query
- Park 'n' Bike Query
- Remove from Email Mailing List Request
- U of C/Brentwood Bike Routes Query
- West LRT Bike Routes Query